5/13/2010 11:22:13 AM
Technical support is only provided through our Technical Support Ticket system to insure the most rapid response to your technical support issues. ADVAIA now requires that all technical support issues be submitting using this system. All technical support tickets are delivered to all ADVAIA staff through email and Blackberry. This will insure a more rapid response to your technical support needs. Phone technical support may delay getting a response immediately. This is why we have installed this Ticket system as we feel that it is the best, and most expeditious method for a rapid response to your technical support issues. Regular email requests for support will no longer be accepted! If an email request is received we will reply requesting that you submit a Technical Support ticket!
To access our Ticket Support System please CLICK HERE:
Login using your User Name and Password above. If you forget your User Name and Password you can have this sent to you by clicking on:
Forgot your user name and password?
You will need to use the email address associated with your account.
QUESTION: When should you use the Technical Support ticket system?
ANSWER: When you experience the following web site related issues:
QUESTION: When not to use the Technical Support Ticket System?
ANSWER: These are common questions where help is available online:
ADVAIA posts announcements on our web site that cover a variety of support issues. Please visit this section and see if your issue may have a Knowledge Base item that may assist you before submitting a support ticket. CLICK HERE
Our Technical Support team will answer all tickets as rapidly as possible as they are sent to all members of the ADVAIA team simultaneously. This includes after hours support. Please note that after hours support requires our access to a computer. We will respond as quickly as we are able to during after hours tickets that are issued.
Published monthly service fees are posted on ADVAIA's web site. In some cases these fees may be higher due to a client's specific level of services as may be determined by ADVAIA at the time that their web site project is quoted. *
Monthly Hosting/Service Fees include the following: **
DOES NOT INCLUDE:
* ADVAIA, Inc. reserves the right to not publish pricing that is applicable to a host agency for their Independent Agents as these are billed directly to the host agency.
** ADVAIA reserves the right to increase Monthly Hosting/Service Fees when costs to ADVAIA occur as a result of improvements to the level of hardware, software or co-location services associated with ADVAIA's redundant servers.
ADVAIA, Inc. has been in the web design business since 2001 and maintains over 700 websites for Signature Travel Network members and their independent agents. Your website is designed and engineered by our Professional & Experienced Web Team. Our intent is to deliver to you the aesthetically pleasing website you deserve and at a cost you can afford and a speed you need. When you choose ADVAIA, Inc. as your web design company you get a partner for your online success.
Your Feedback & Approval
To ensure your complete satisfaction we provide you with a temporary URL so that you can have access to each and every page at every stage of the site development. We welcome your creative feedback and input regarding the changes that you desire from the comfort of your home or office. We will work with you step-by-step through the development process to ensure the site is meeting your expressed needs and exceeding your expectations. Once we have mutually agreed that the site is finished and ready to publish – then, and only then, are you obligated to pay us the balance for our web design services. Once we have received payment we will publish your website to your domain.
Payment Milestones: Gold Platinum Platforms
Our goal is to provide high quality, professional service to all of our clients. If you cancel your project prior to the design approval milestone we will return all but $450.00 of your initial 50% deposit. After the design has been approved and the working template has been engineered and approved ADVAIA, Inc. will require the payment of the 25% deposit to be paid. If the project is cancelled anytime after the working template is approved, ADVAIA, Inc. will provide a detailed statement of work completed that is subject to the final 25% deposit. At that time that balance is due to ADVAIA, Inc.
As stated above, ADVAIA, Inc. does not offer a refund of any of the 75% paid if project is cancelled after the working template is approved.
All work orders completed are subject to full payment at the time that the work is completed and will be charged to the credit card on file. There are no refunds on any completed work orders.
If you cancel your web site with ADVAIA, Inc. anytime during the month there will be no refund of any unused portion (per-diem) of that months paid fees.