Technical Support

Before submitting a Technical Support Ticket have you checked our Knowledge Base articles for a solution to the problem that you are having? To access our knowledge base Click Here. Most likely the condition and solution that you are looking for can be found in our Knowledge Base.

Still Need Assistance?
Please login at the box below, create support ticket and we will resolve your issue as soon as possible.

Username

Password

Forgot login info? Click here

Admin Panel Training Manual — Download the latest version!

Unable to Log Into Our Technical Support Ticket System?

If you are unable to log into our Technical Support Ticket System because you do not have your user name and password or access to your email to have that sent to you, you can also use our Technical Support Hotline. The Support Hotline is forwarded to one of our mobile devices for a prompt response.

NOTE: Technical Support calls not related to the following (2) issues may be subject to our hourly fees and is limited to the following (2) conditions:

  1. If your website is down while you are able to access other websites (or) when you attempt to access your web page an error message comes up stating "Page Cannot be Found".
  2. If you are unable to access the mail server: http://mail.YourDomaiName.com/
    and you are unable to send or receive email.

Technical Support Hotline: (954) 317-3551
Monday – Friday 5:00pm – 8:00pm (EST)
Monday – Friday when our offices are closed 9:00am – 8:00pm (EST)
* Not available on weekends and Holidays

After these hours and on weekends you will need to submit a Technical Support Ticket.
For all non-technical support issues please contact us direct at (954) 317-2628.

ADVAIA's Network
Infrastructure Built for Reliability and Scalability.

ADVAIA relies on ServerIntellect - exclusively a hosting company. All of ServerIntellect's resources are focused on delivering network and support services that are optimized for hosting customers. Our goal is to provide a single point of accountability for your hosting infrastructure while adding value, not cost. ServerIntellect helps customers optimize their internet initiatives, rapidly deploy new technologies and maintain maximum uptime and productivity.

ADVAIA leases servers from ServerIntellect. Our premium network is devoted exclusively to hosting for Signature Travel Network Agencies and Partners and is hardened with multiple layers of redundancy and security. Utilizing a unique, fail-safe, intelligent network infrastructure and proprietary routing technology, we can deliver you unsurpassed speed, reliability and virtually unlimited scalability.